Deleting FitQuill Account

You can delete your account yourself in the FitQuill app. Removing the app from your phone does not delete the account.

In case you cannot delete the account yourself, send us a deletion request.

1. DELETING ACCOUNT IN THE APP

1. Open FitQuill and sign in to the account you want to delete;
2. On the homepage, tap your profile photo in the top right corner to open Profile;
3. Scroll to the bottom of the page and tap “Delete account”;
4. In the modal window opened tap “Delete” to confirm. Depending on how you sign in, the app may ask for your password or for confirmation with Apple.

Your account will be deleted immediately, and we email a confirmation to your account address.

2. DELETING AN ACCOUNT DOES NOT CANCEL A SUBSCRIPTION

Your subscription is billed by the App Store or Google Play, not by FitQuill, so it keeps renewing until you cancel it there. You can cancel it before or after deleting your account:

• In the App Store: open Settings › Apple account › Subscriptions, choose FitQuill and tap “Cancel subscription”.
• In Google Play: tap your profile picture in the Google Play app › Payments & subscriptions › Subscriptions, choose FitQuill and tap “Cancel subscription”.

3. WHAT HAPPENS TO YOUR DATA

Deletion is permanent, you will not be able to recover your data later.

What data we delete

• profile: name, email address, photo and settings;
• workouts, with every exercise and set you logged;
• custom exercises you created, with their photos, as well as your favorite exercises;
• sign-in details and every session, so you will be signed out on all your devices;
• feedback and support messages you sent from the app;
• subscription status and customer record with our subscription provider;
• usage analytics and subscription events with our analytics provider, which completes the deletion of events on its own schedule, usually within a week.

If you signed in with Apple, we also remove FitQuill's access to your Apple ID. If we cannot, the final email explains how to remove FitQuill in your Apple ID settings yourself.

What data we keep

• copies in our database backups, which are deleted automatically within 15 days;
• messages you sent us through the website or by email, and copies of messages you sent from the app in our support mailbox, for up to 12 months;
• your deletion request, our confirmation email and your reply, for 3 years after the request is closed, as proof that we handled it.

Apple and Google keep their own records of your purchases. Read the Privacy Policy for more details.

4. REQUESTING DELETION WITHOUT THE APP

If you no longer have the app, send us the email address of your FitQuill account and we will delete it for you:

1. Within 7 days, we email your FitQuill account address and ask you to confirm the deletion;
2. Reply to that email to confirm. Nothing is deleted until you confirm;
3. As soon as we get your reply, we delete the account and send you a final email confirming its deletion.

We only send emails to the address stored on the account and act on a reply from it, so sending this form alone cannot delete an account. If you get a confirmation request you didn't ask for, ignore it and nothing will happen.

Signed in with Apple?

If you chose “Hide My Email” when you signed up, your account uses a private address ending in @privaterelay.appleid.com rather than your usual email. To find it on your iPhone, open Settings › Apple account › Sign in with Apple › FitQuill, and enter that address below. Our email reaches you through Apple, and your reply goes back the same way.