Privacy Policy

Last update: 20 October 2026

This Privacy Policy (the “Policy”) describes what personal data FitQuill LLC, registered at Kyivska 245, Brovary, Ukraine (“we”, “our”), collects through the FitQuill mobile application and the fitquill.com website (together, the “Service”), how we use it, who we share it with, and what rights you have.

By using the Service, you confirm that: (i) you are at least 16 years old; (ii) you have read, understood, and accepted this Policy. If you do not accept the terms of this Policy or cannot confirm your age, please do not use the Service, and delete your account if one has already been created.

1. GENERAL PROVISIONS

This Policy applies to personal data processed within the FitQuill mobile application, the fitquill.com website and their related services (emails, customer support, etc.). It does not extend to third-party services you may be directed to from the app (such as the App Store or Google Play), which are governed by their own privacy policies.

FitQuill LLC is the controller of the personal data processed under this Policy and can be contacted at support@fitquill.com.

2. PERSONAL DATA WE COLLECT

2.1 Data you provided directly

Name – used to personalize your account and address you within the app.
Email address – used to log in to your account, recover access, and send important service messages (e.g., about your subscription status or technical changes).
Password – if you register with an email address, we store your password only as a one-way hash, from which the original password is practically impossible to recover. We use one-time codes sent to your email to confirm your address and to restore access.
Avatar – used to personalize your account.
Settings – your units of weight and distance and whether you want to receive email notifications from us.
Workout data – workout plans you create or select, specific exercises, sets and reps, weight used, distance, workout duration and session history. This data lets us show you progress over time and suggest relevant workouts within the app.
Custom exercises – exercises you create, with their name, description and the photo you take with your camera or choose from your photo library.
Messages you send us – feedback, feature requests and support requests you send from the app, together with your device model and operating system version, which help us investigate the issue. If you cancel your subscription, the reason you choose and any comment you add are stored and shared with our subscription management provider and our product analytics provider.
Messages sent through our website – the email address and message you enter in the support form or the account deletion request form on fitquill.com. We use them only to reply to you or to handle your request.
Payment information – when you purchase a subscription, the payment provider (App Store, Google Play, or another processor) handles your card details directly. We only receive confirmation of the transaction status, the date and amount of purchase, and the subscription type – we never access your full card number or other sensitive payment details.

We remove location and other metadata from every photo you upload.

2.2 Data we receive from third parties

When you sign up or sign in with Apple or Google, we receive a limited set of personal data from these services: your name, a verified email address and an account identifier that links your FitQuill account to that service.

If you sign up with Google, we also copy your Google profile photo and use it as your avatar. If you sign in with Apple, we store, in encrypted form, a token issued by Apple that lets us revoke FitQuill's access to your Apple ID when you delete your account. With Apple, you may choose to share your real email address or an anonymous address via Apple's relay feature. We never receive your Apple or Google account password, authentication happens directly through the respective service, which is not under our control.

2.3 Data collected automatically

Technical information (device language, IP address, device type and model, operating system) – needed so the app displays correctly in your language, runs reliably on your device, and so we can diagnose and fix technical issues.
Time zone – used to show dates in our emails in your local time.
Device push token – used to send workout reminders and important notifications, such as when your subscription is about to expire.
App usage analytics – which screens you open, session duration, and the sequence of actions you take in the app, including the text of an exercise search that finds nothing and the duration of a finished workout with the number of exercises and sets in it (never the weights you lift or any body data), as well as subscription events such as purchases, renewals and cancellations, including the reason and any comment you give when you cancel. This helps us understand which features are valued and which need improvement. We process this data on the basis of our legitimate interest in improving the app; you can object at any time by writing to support@fitquill.com.
Approximate location – the country, region, city and postal code, with approximate coordinates, that our product analytics provider determines from your IP address as part of app usage analytics. It helps us understand where the app is used and investigate problems. The IP address itself is not stored with analytics.

2.4 Legal bases for processing data

We process your personal data:

to provide the Service under our Terms & Conditions – your account and sign-in, workout data, custom exercises, settings, subscription status and service emails;
on the basis of our legitimate interests – app usage analytics, error monitoring, server logs that keep the Service secure, and replies to messages you send us;
to comply with our legal obligations and show that we did – handling your requests about your rights, including keeping account deletion requests.

We work with a limited set of partners who process data solely on our instructions and only for the purposes described in this Policy. We do not sell personal data or share it for purposes unrelated to providing the Service.

Cloud storage, hosting and content delivery providers – keep your data securely stored and available, deliver the photos you upload, and keep the app running.
Product analytics providers – help us understand how users interact with the app and how subscriptions are purchased, renewed and cancelled, so we can improve the product.
Payment processors and app stores (App Store, Google Play) – process your payments and manage your subscription.
Subscription management provider – keeps your subscription status in sync with the App Store and Google Play and, on our instructions, passes subscription events to our product analytics provider. It receives an internal account identifier, not your name or email address.
Push notification service providers – technically enable delivery of reminders and notifications to your device.
Error monitoring and crash reporting providers – receive technical details of app and server errors, such as device model, operating system, app version and an internal account identifier, so we can find and fix problems.
Email delivery providers – send our emails to you, such as sign-in codes, subscription reminders and account notices, and deliver your messages to our support team.
Email hosting providers – host our support mailbox, where your messages to us and our replies are kept.
Sign-in providers (Apple, Google) – confirm your identity when you sign in with them and, for Apple, let us revoke FitQuill's access to your Apple ID when you delete your account.

App stores and sign-in providers (Apple, Google) process your data as independent companies under their own privacy policies.

Law enforcement: We do not disclose your personal data to law enforcement or other government authorities, except where required by applicable law or pursuant to a valid legal request from a competent authority.

We do not share your personal data with affiliated entities or any third parties beyond the categories listed above.

4. YOUR RIGHTS

4.1 General rights

Regardless of where you live, you have the right to:

access your personal data, find out exactly what data we process about you;
correct inaccurate data, for example, if you've changed your email and want your account updated;
delete your personal data, including full deletion of your account and workout history;
obtain information about how your data is processed, including the purposes of processing and who it is shared with.

To exercise any of these rights, send a request to support@fitquill.com. We will respond within a reasonable time, generally no later than 14 days, and may ask for additional information to verify your identity where necessary.

4.2 Additional rights for users in the EU (GDPR)

the right to restrict processing;
the right to object to processing;
the right to data portability in a machine-readable format;
the right to lodge a complaint with the data protection supervisory authority in your country.

4.3 Additional rights for California residents, USA (CCPA/CPRA)

the right to know what categories of personal data we have collected and to whom they were disclosed;
the right to request deletion of personal data;
the right to opt out of the “sale” or “sharing” of personal data, we do not sell your data;
the right to non-discrimination for exercising any of these rights.

4.4 Rights of users in Ukraine

In accordance with the Law of Ukraine “On Personal Data Protection”, you have the right to access, correct, and delete your personal data, as well as to withdraw your consent to its processing. Send requests to support@fitquill.com.

5. AGE RESTRICTIONS

The Service may be used by individuals aged 16 and older. We do not knowingly target or collect data from younger children. If we become aware that we are processing the personal data of a person under 16 without proper consent, we will take steps to delete such data as soon as possible. If you become aware of such a case, please notify us at support@fitquill.com.

6. INTERNATIONAL DATA TRANSFERS

If your data is processed by service providers located outside your country (for example, cloud or analytics providers with servers in other jurisdictions), we ensure appropriate data protection safeguards are applied, including Standard Contractual Clauses approved by the European Commission, or other equivalent safeguards required by applicable law.

7. DATA RETENTION

We retain your personal data for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Policy. Specifically:

account and workout data is retained for as long as you maintain an active account with the Service;
if you do not confirm your email address within 7 days of registering, the account is deleted;
after account deletion, your personal data is deleted from our systems immediately and from backup copies within 15 days, except for the data described below; copies of photos cached by our content delivery network may remain until they expire from the cache;
app usage analytics is kept for up to 7 years; when you delete your account, we instruct our product analytics provider to delete your analytics profile and events, and the provider completes the deletion of events on its own schedule, usually within a week;
messages you send us through our website, by email or from the app are kept for up to 12 months after we receive them; messages from the app are also deleted together with your account if you delete it sooner, while messages through our website or by email are kept separately from your account, so deleting your account does not delete them; copies of messages you send from the app are kept in our support mailbox for the same period;
if you ask us to delete your account, we keep the request, our confirmation email and your reply for 3 years after the request is closed, as proof that we handled it;
server logs that contain your IP address are kept for up to 15 days, and error reports for up to 90 days;
logs of the emails we send you, including their content, are kept by our email delivery provider for 30 days.

We do not keep our own records of your purchases for accounting. Subscriptions are sold and billed by Apple (App Store) or Google (Google Play), which keep transaction records under their own policies. Our subscription management provider keeps your purchase history while your account exists and deletes it when you delete your account. Subscription status notifications we receive are kept for up to 180 days and are deleted together with your account. For accounting we use the stores' aggregated payout reports, which contain no personal data about you.

8. CHANGES TO THIS POLICY

We may update this Policy from time to time. If the changes are material, we will notify you by email before they take effect. Minor editorial changes are published as a new version of this Policy with a new date.

9. CONTACT US

For any questions about this Privacy Policy or the processing of your personal data, please contact FitQuill LLC at support@fitquill.com.